I am a person (human being) living in New York City making some tchotchkes purely for kicks. Then I put them in envelopes with stamps on them and give them to you.
On Shipping: All orders are shipped out USPS First Class mail, which takes 2-5 days to reach you within the US. Orders are shipped in the order received usually within 24 hours.
On Exchanges / Returns: Email me! email@example.com.
On Everything Else: Still, email me! firstname.lastname@example.org.